Yes! Our water damage experts are individually certified, and S. Robideau is an IICRC Certified Firm.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) develops and monitors educational programs and standards for inspection, cleaning, and disaster restoration industries.

Contact S. Robideau immediately. We will arrive within two hours to map the moisture, remove standing water, and stop the damage from spreading. Call us at 763.434.1418 and we’ll be on our way!

You are responsible for your deductible and should always pay it before restoration services begin.

We agree on an estimate with your insurance company or obtain authorization to begin work before any repairs are made. Once an adjuster is assigned to your claim, we inform them of our progress and receive authorization for any further steps.

The drying process depends on temperature, humidity, saturation, material, and other variables. We monitor the situation consistently to determine when drying is complete. On average, a typical home water damage situation will dry out in about three days.

It is important to keep our equipment running 24/7. We strategically place our equipment to encourage optimal drying, and turning it off will only increase drying time, microbial growth, and secondary damage.

Mold develops over time, and we can usually prevent it if we are called to the scene quickly enough. We provide careful inspection and anti-microbial treatment to hinder mold growth.

We will test your property with our specialized equipment to determine if it has properly dried. Remember, just because something looks and feels dry doesn't mean it is!

Immediately. The window for preventing permanent structural damage and hazardous mold growth is very narrow—typically 24 to 48 hours. Quick action dramatically reduces repair costs and minimizes the need for extensive demolition.

Most standard homeowners insurance policies cover sudden and accidental water damage (such as a burst pipe, appliance leak, or overflowing toilet). However, damage caused by chronic, long-term neglect or surface-level ground flooding may require separate endorsements or flood insurance. We help you review your policy and work directly with your adjuster.

It depends on the severity of the damage. If the kitchen or primary bathrooms are out of commission, or if extensive containment walls and loud drying equipment make living spaces uncomfortable, you may want to stay elsewhere temporarily. Your Loss of Use (Additional Living Expense) coverage can often help cover these temporary housing costs.

Often, yes! If caught quickly enough, specialized drying mats and negative-pressure extraction systems can pull moisture out of hardwood planks, saving you the high cost and hassle of a full floor replacement.

• Category 1 (Clean Water): Sourced from supply lines, clean melting ice, or rainwater. Generally safe to handle initially.
• Category 2 (Gray Water): Contains minor contaminants from appliances like washing machines or dishwashers, carrying potential illness risks if ingested.
• Category 3 (Black Water): Highly contaminated water from sewer backups, toilet overflows containing feces, or floodwaters. This requires professional PPE, hazardous waste disposal, and deep antimicrobial sanitization.

If moisture has sat undetected for more than 48 hours, mold colonies may have already formed. When we discover mold during mitigation, we implement proper containment barriers, HEPA air filtration, and specialized mold remediation protocols to safely remove the spores and protect indoor air quality, submitting supplemental documentation to your insurance company as needed.

A moisture log is a detailed, daily record tracking the temperature, relative humidity, and moisture content of affected building materials (like drywall and subfloors). Insurance adjusters require these logs to justify the use of commercial drying equipment and authorize payouts for mitigation services. We work directly with the adjustor to help understand is covered. 

While household fans and consumer shop vacs are great for minor spills, they lack the static pressure, volume, and dehumidification capacity required to pull moisture out of wall cavities, subfloors, and framing. Leaving hidden moisture behind guarantees secondary damage, warping, and silent mold growth.